Nordics Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy is thrilled to announce a fantastic opportunity for a Nordics Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this Junior role, you will be the main point of contact for our clients from the Nordic region, providing them with exceptional support and troubleshooting assistance for their home entertainment systems. Your language skills will be crucial in ensuring clear communication and an outstanding customer experience.

If you enjoy helping people and have a passion for technology and entertainment, this is the perfect position for you. Join our enthusiastic team and help our clients enjoy seamless home entertainment solutions!

Responsibilities

• Provide customer support in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
• Assist clients with inquiries related to home entertainment systems, including setup, troubleshooting, and usage
• Document customer interactions and solutions accurately in our support system
• Collaborate with technical teams to resolve complex issues
• Offer product guidance and recommendations based on customer needs
• Gather customer feedback to improve service quality and product offerings
• Engage in ongoing training to keep current on product developments

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
• Experience in customer support, ideally in the technology or home entertainment industry
• Strong communication and interpersonal skills
• Ability to troubleshoot technical issues effectively
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...