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Polish Speaking Customer Support for Luxury & High-End Brand Retail Department image - Rise Careers
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Polish Speaking Customer Support for Luxury & High-End Brand Retail Department

Mercier Consultancy is excited to announce a new opportunity for a Polish Speaking Customer Support Representative within our Luxury & High-End Brand Retail Department! In this prestigious role, you will become the primary point of contact for our Polish-speaking clients, providing exceptional service that reflects the luxury standards of our brand partners. Your expertise will be crucial in creating a luxurious experience for our valued customers.

This position is perfect for individuals with a passion for high-end brands and excellent communication skills. If you excel in providing outstanding customer service and enjoy working in a fast-paced environment, we would love to hear from you!

Responsibilities

  • Handle customer inquiries in Polish via phone, email, and chat
  • Provide assistance on product information, order statuses, and return processes
  • Document customer interactions and ensure a seamless experience through our CRM system
  • Collaborate with internal teams to address client needs and feedback
  • Maintain a thorough understanding of our luxury brand offerings
  • Gather and relay customer feedback for service improvement
  • Participate in training sessions to enhance product knowledge and service skills
  • Fluency in Polish and English, both written and verbal
  • Previous experience in customer support, preferably in luxury retail or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A customer-focused mindset with a commitment to providing high-quality service
  • Ability to manage multiple tasks efficiently in a dynamic environment
  • Familiarity with customer support tools and systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

Average salary estimate

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$0K
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 15, 2025

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