Portuguese Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy is excited to offer a unique opportunity for a Portuguese Speaking Customer Support Representative within our Client's Mobile Banking Services Department! In this essential Entry Level role, you will serve as the primary contact for our Portuguese-speaking clients, providing them with exceptional support and guidance as they navigate our mobile banking services. Your fluency in Portuguese will enhance our ability to assist clients and ensure their banking experience is seamless and enjoyable.

If you are passionate about helping others and have a keen interest in the financial technology sector, we invite you to apply and join our dynamic team!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with questions regarding mobile banking features, account management, and transactions
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to troubleshoot and resolve complex client issues
• Provide clients with guidance on optimizing their banking experience through our mobile app
• Gather feedback from clients to inform service improvements and enhancements
• Engage in ongoing training to stay current on banking services and digital trends

• Fluency in Portuguese and English, both written and verbal
• Prior experience in customer support, preferably within the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to providing high-quality service
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and mobile banking platforms

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...