Slovak Speaking Customer Service for Online Retail Department

Mercier Consultancy is pleased to announce an opening for a Slovak Speaking Customer Service Representative in our Client's Online Retail Department for one of our clients. In this vital entry-level role, you will provide exceptional support to our Slovak-speaking customers, assisting them with inquiries related to online shopping, order tracking, and product information.

Your fluency in Slovak will be essential in delivering high-quality customer service, ensuring that clients have a smooth and enjoyable online shopping experience. You will play a key role in building customer loyalty and satisfaction through effective and responsive service.

Responsibilities

• Provide excellent customer service in Slovak through phone, email, and chat regarding online retail inquiries
• Assist customers with product questions, order placements, cancellations, and returns
• Resolve customer concerns and complaints in a timely and friendly manner
• Document all customer interactions accurately in our CRM system
• Coordinate with internal teams to ensure efficient order processing and fulfillment
• Gather and analyze customer feedback to enhance service quality and product offerings
• Stay updated on online retail trends and promotions to provide informed recommendations

• Fluency in Slovak and English, with strong communication skills
• Exceptional customer service skills with a focus on online retail
• Prior experience in customer service, particularly in e-commerce or retail, is preferred
• Able to manage multiple inquiries and provide timely resolutions
• Detail-oriented with strong organizational skills
• Genuine interest in helping customers and enhancing their shopping experience
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...