URGENT - Irish Speaking Consultant for IT Support & Tech Solutions Department

Mercier Consultancy has an urgent opening for an Irish Speaking Consultant in our Client's IT Support & Tech Solutions Department. This vital Junior position role is dedicated to providing exceptional support to our Irish-speaking clients, ensuring their IT issues are resolved efficiently and effectively. Your expertise will be key in enhancing client satisfaction and fostering successful long-term relationships.

As part of your responsibilities, you will troubleshoot technical problems, offer guidance on best practices, and conduct training on our technology solutions. Your strong communication skills and customer-oriented mindset will enable you to cater to the unique needs of our clients in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for Irish-speaking clients requiring IT support and tech solutions
• Troubleshoot and swiftly resolve a variety of technical inquiries and issues
• Provide clients with expert advice on best practices for using technology solutions
• Conduct training sessions to empower clients in effectively using our IT products
• Document all client interactions and maintain accurate records of support activities
• Work closely with internal teams to tackle complex technical challenges and enhance service delivery
• Stay informed of the latest trends in technology and IT support to provide informed recommendations

• Fluency in Irish and English, with strong communication and interpersonal skills
• Basic understanding of IT support principles and technology solutions is preferred
• Experience in a customer-facing technical support role is advantageous but not essential
• Excellent problem-solving skills and the ability to work independently and in a team
• Familiarity with technical support tools and software
• Ability to effectively communicate technical concepts to non-technical clients
• A keen interest in technology and a proactive approach to client satisfaction is vital

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Commission for finding your place paid by the client
• Free Greek course
• And More...