Customer Success Manager (Enterprise)

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering. 

What You will Do

As a Customer Success Manager, Enterprise, you will be responsible for building strong relationships with key stakeholders, ensuring customers achieve meaningful outcomes, and expanding their partnership with Bridgit. You’ll collaborate closely with cross-functional teams to advocate for your customers, drive product adoption, and help shape scalable success strategies.

You can expect to:

• Lead the post-sale customer journey, from onboarding through renewal and expansion.
• Act as the strategic advisor and advocate for your customers’ goals and needs.
• Collaborate internally across Sales, Product, Support, and Onboarding to deliver a seamless customer experience.
• Deliver measurable impact by driving adoption, retention, and customer growth.

What you will bring

• Current and future Bridgitrons embody these core values:
• Build Together, Win Together:  Committed to pursuing the best outcomes and advancing toward shared goals. When faced with challenges, they maintain composure and reliability and work as a team.  Proactively remove roadblocks to maintain momentum and achieve goals.  As a team, they embody a solution-oriented attitude and drive to win.
• Take Action, Drive Impact:  Ensure efforts contribute directly to goals.  Step up and offer innovative solutions to overcome obstacles and improve processes.  Leverage the ability to think independently and strategically.  Navigate uncharted territory effectively while also laying a foundation for sustainable growth and success.  
• No Grit, No Pearl: Embrace the gritty aspects of the journey to success.  Pitch in wholeheartedly and recognize that no task is beneath us when it contributes to Bridgit’s collective success.  Believe that confronting ambiguity or adversity with determination, not only strengthens resilience but also fosters growth, driving continuous improvement and achievement.

Does that sound like you? Great! Here’s what we’re looking for:

As a Customer Success Manager, Enterprise, you’ll be the strategic partner for some of Bridgit’s largest and most complex customers. You’ll work closely with key stakeholders to drive adoption, deliver meaningful outcomes, and ensure long-term success with our solutions. Acting as the primary point of contact, you’ll bring a consultative approach to guiding customers through every stage of their journey—from onboarding to expansion.

What You’ll Do:

• Act as a trusted advisor to enterprise customers, aligning their business goals with the value Bridgit provides.
• Support a structured and high-touch onboarding process, setting the foundation for long-term success.
• Drive product adoption and engagement strategies tailored to each customer’s unique needs and operating model.
• Proactively identify risks and opportunities within accounts and develop action plans to address them.
• Facilitate strategic business reviews that highlight impact, encourage alignment, and reinforce value.
• Partner cross-functionally with Product, Sales, and Support to ensure a seamless customer experience and advocate for customer needs.
• Support the renewal strategy and partner with Sales to identify and support expansion opportunities.
• Monitor key account metrics and usage trends to keep goals on track and surface insights.
  

What We’re Looking For

Must-Haves:

• 5+ years in Customer Success, Account Management, or a similar customer-facing role—ideally within a high-growth SaaS environment.
• Proven success managing enterprise accounts, including navigating complex stakeholder relationships and driving strategic outcomes.
• A proactive problem-solver who doesn’t wait for someone else to notice an issue—you're quick to raise your hand, suggest improvements, and take ownership of building a solution.
• Deep customer empathy with a track record of strengthening relationships and delivering impact—you’re always looking for ways to create value.
• Strong organizational and project management skills with the ability to prioritize, stay ahead of deadlines, and manage multiple initiatives at once.
• Experience using customer data to drive conversations, engagement strategies, and decision-making.

Nice-to-Haves:

• Experience working with midmarket or enterprise customers in construction, project management, or related tech industries.
• Familiarity with tools like Salesforce or other CRMs.
• A passion for improving how things work—you enjoy building repeatable processes and workflows that help teams scale efficiently.
  

Who You Are:

• Highly organized and detail-oriented—you don’t let things slip through the cracks.
• A natural problem-solver who thrives on turning challenges into actionable solutions.
• An excellent communicator who can simplify complex topics and tailor your message to your audience.
• Collaborative by nature—you work well across teams and bring others along with you.
  

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

What you will enjoy:

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us: Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.