Credit Specialist

Meridian is the largest producer of renewable electricity in Aotearoa and we strive to deliver clean energy for a fairer and healthier world. We only generate electricity from 100% renewable resources – wind, water and sun, because we believe that’s the best way forward for our planet and our communities. And, we’re doing what we can to help Aotearoa reduce their carbon emissions and supporting others in our communities to do the same.  

Powershop started out by offering something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. We're on a mission to offer the best-in-class digital experience for our customers and continue to give our customers the tools and information that they need to be in control. 

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop. And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!! 

Together, Meridian and Powershop retail electricity to more than 380,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo!   

Mō te tūranga | What you’ll be doing     

It’s an exciting time to join our Retail team which has undergone a significant change in how they work to adopt new modern ways of working. Committed to making energy cleaner and cheaper for Aotearoa New Zealand, our Retail structure is made up of a network of empowered teams, united by a shared purpose and clear goals, equipped with the skills and capabilities to deliver value to customers end to end. 

Reporting to the Managed Debt Hub Lead, the Credit Specialist is responsible for minimising debt risk across the Retail business unit for both Meridian and Powershop residential and small business customers. You’ll address complex credit issues and deliver practical and technical credit advice, and support customers with overdue accounts or other credit enquiries (including medically dependent customers). This role effectively manages credit risk by conducting credit checks, negotiating payment arrangements, handling disconnections, and managing fraud investigations.  

In this role you’ll ensure best practise account management by monitoring debt repayment arrangements, ensuring customer notes are accurate, reviewed regularly and updated, and contribute to credit hub reporting requirements. You’ll also provide referrals and follow-ups with contractors and support services such as WINZ, EnergyMate and budget advisors. 

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring 

We are seeking a credit specialist who holds an NZQA Credit Qualification or an equivalent in credit experience. You’ll have a ‘can-do’ attitude with a background in customer service, experience in a contact centre environment, and a track record of delivering outstanding service. You’ll be an excellent communicator, both written and verbal, and comfortable constructing formal letters and emails and using the Microsoft Office suite.  

The ideal candidate will be someone who can take ownership of tasks and processes, follow up to ensure resolution, and apply critical thinking and problem-solving skills while considering the potential impacts of their decisions. The ability to be flexible, adaptable and respond to regular coaching and support is crucial to the role. You’ll demonstrate empathy and understanding, along with a resilient attitude and be able to prioritize effectively while working well under pressure.  

He aha koe i hono mai ai ki a mātou? | Why join us?      

We’re a great place to work with plenty of opportunities and career development for those that want it. We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’.  

We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are. We believe that fun is good for you, and we make sure that our office vibe reflects that. We support each other and celebrate our successes.  

Sustainability sits firmly in our DNA – both socially and environmentally – and we’re doing what we can to help Aotearoa reduce their carbon emissions and we’re helping support others in our generation communities to do the same. 

Ngā painga ki a mātou | What we can offer    

We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer: 

• an attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships 

• Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind   

• enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave 

• life, trauma and income protection insurance (which we hope you won’t need!) 

• enhanced KiwiSaver contributions 

• access to the Meridian employee share scheme 

• excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!  

• award winning wellbeing programme that provides support whenever and wherever you need it  

• employee discounts off your power with Meridian or Powershop, every bit counts  

• a one-off $400 payment to support your work from home set-up (if needed) 

Tono mai ināianei tonu | Apply now    

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!  

To view the full Position Description please click here – we’re not necessarily looking for someone who ticks all the boxes (an elusive unicorn), so if you think you have what it takes but don't meet every requirement in the PD, we strongly encourage you to apply!   

If you have any general enquiries, please email [email protected] and one of our team will get back to you. We're committed to becoming more accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help.   

Advertising closes at 11:59pm on 31 January 2025 (please note this is subject to change)