Client Support Specialist II 1712

Position Summary:

The Client Support Specialist II, level 2 associate, of the Standard Support subfamily of the Support job family working on the TazWorks product line, is responsible for the first line of defense when resolving issues and addressing inquiries from customers. The Standard Support subfamily is responsible for accepting communications from customers and resolving customer issues. The Client Support Specialist II will respond to incoming communication from clients and document the interactions in case management systems. The level 2 associate role will update clients on any ongoing resolutions. The role will resolve client inquiries directly through established resolution methods. If a resolution cannot be reached, escalate to other departments.

Expected Duties:

-The Client Support Specialist II will coordinate with other internal departments to resolve issues and follow through with the client until the completion

-Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues

-Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures, and training while mentoring the Client Support Specialist I

-Client Support Specialist II will provide information about products and/or services, answer questions, and resolve problems and issues

-The role will complete tasks or activities supporting the implementation of procedures

-Responsible for ensuring inquiries are followed up on and provided resolution

-The Client Support Specialist II may fill in for the supervisor for staff or customer meetings

Qualifications: Knowledge, Skills, and Abilities

-A Level 2 Associate is expected to have prior education or career experience. The individual should be focused on applying acquired job skills, company policies, and procedures to complete assigned tasks. The role will use a basic skill set and proficiency in the subject area to complete tasks. A level 2 associate will perform routine tasks as directed with little supervision.

-Familiarity with background checks for employment screening and tenant screening purposes a plus.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $48,500 - $68,400. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Meridianlink offers:

Insurance coverage (medical, dental, vision, life, and disability)

Robust paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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