Product Trainer- US Shift

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

We need curious, customer-focused team members who are driven by successfully enabling customers on the MindTickle platform to join our rapidly growing Customer Enablement team. In Customer Enablement, we provide customers with easy-to-use, high-quality, just-in-time education on using the MindTickle Platform, raise awareness on the latest MindTickle has to offer, and create connections within our community to promote knowledge and best practice sharing. 

As a Product Trainer, you will design, develop, and deliver highly-engaging instructor-led training (ILT) workshops for the MindTickle platform through public and customized onsite workshops. All of our workshops are currently delivered virtually, and we will offer in-person training when it is required to do so. 

We need a passionate trainer who can connect with users of all levels and transform them into MindTickle experts. You will have the opportunity to work with our existing team to help shape and further define our offerings while laying the groundwork for bringing them to more locations around the world. You will also collaborate with colleagues in the US, India, and EMEA to develop and market our educational offerings

• Apply knowledge of instructional design and product training to design, develop, and deliver engaging workshops for a global audience.
• Work with clients to assess requirements, develop a proposal, design and deliver solutions for custom training requests.
• Design impactful content, materials, and facilitator guides for ILT
• Deliver ILT or product-focused presentations online and in-person 
• Work cross-functionally and collaborate with SMEs during all phases of development and delivery as required
• Monitor program metrics to evaluate effectiveness and impact
• Create and maintain project plans for the development and delivery of projects
• Coordinate training schedule, venue procurement (as required), and communications for advertising and registration
• Help develop standards and guidelines to ensure consistency in deliverables across audiences and modules
• Assist in training and mentoring less-experienced members of the team as required
• Develop and maintain a high degree of product knowledge and related technologies
• Partner with Customer Enablement team members, Product Management, Customer Success, Professional Services, Marketing, Support, and more to develop targeted, use case/application-focused training 
• Maintain flexible work hours to support training delivery across the US and EMEA timezones

• Minimum of 5 years of experience as an instructional designer and trainer in a technology company, preferably SaaS
• Experienced in instructional design, adult learning principles, and learning theory
• Familiarity with MS Office, G Suite, JIRA, and Slack
• Excellent written and oral communication skills
• Proactiveness and an attitude to own and drive projects from idea to final deployment
• Ability to prioritize, schedule, and meet deadlines
• Comfortable working in a fast-paced, rapidly changing environment
• Strong collaboration and problem-solving skills

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.