Junior QA Engineer(Genesys+Cyara)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We are looking for a Junior QA Engineer with Genesys and Cyara experience.

Within our client's organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2024, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project.
As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios.

Responsibilities:

• Provide development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications.
• Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology.
• Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting.
• Perform manual/automated testing and log detailed defects in Rally.
• Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End-to-End Testing efforts.

• 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications.
• Proficiency in digital communication platforms including Chat, Chatbot, Email, and SMS.
• Familiarity with tools for log verification, such as Splunk, as well as a working knowledge of other Genesys tools like GA/GAX and Pulse.
• Proven track record of utilizing Rally or Agile Central for facilitating Agile project deliveries.
• Expertise in automation tools and technologies such as Cyara, Jenkins, Rest API, GitHub, and Postman.
• Adeptness in performance testing using tools like JMeter, Jenkins, GitHub, Dynatrace, Splunk, and Grafana.

Nice to have:

• Experience with Amazon Connect.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.