Implementation Consultant

About the Team

About the Role

What you’ll do

• Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
• Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
• Facilitate customer facing workshops and develop a migration deployment plan
• Ensure customer engagement projects are delivered on time and completed according to plan
• You will work to resolve issues and risks in a multi-functional and collaborative way
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams

What you’ll need

• 3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
• Experience working with or strong knowledge of identity providers is (Active Directory, Azure, Okta)
• Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business
• You have excellent communication skills, both with customers and within an organization
• You're naturally curious, love learning new things, and are proactive in sharing knowledge with others
• Empathy for customer anxiety and experience in helping customers deal with change management within their organization

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $78,400 to $98,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

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