Customer Support (4386)

Do you have a Customer Support background?

Do you enjoy remote work and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with the top music provider in the market and we are currently seeking experienced Customer Support Representatives to respond to their customers via inbound / outbound calls and emails regarding order status, pre-order status, cancellations, refunds, etc.

Project Hours (All times Pacific):

7 am - 3 pm, Monday - Friday

Hourly Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days, as needed

Orientation Begins:

TBD

• Candidates who truly believe in providing excellent Customer Service with every interaction.
• Candidates with strong written and spoken communication skills.
• Candidates with the ability to follow workflows
• Candidates who are detailed oriented
• Zendesk macro experience is a plus!
• Able to work weekends
• Is a music fan!

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.