Fleet Information and Telematics Specialist

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Fleet Information and Telematics Specialist is an integral member of the team, tasked with managing and providing operational support for Monroe Tractor’s internal fleet.  Monroe Tractor offers remote and in-shop, data analytics and diagnostic tool management to the Heavy Construction and Agriculture industry.  Our technicians need to have a reliable network where they can interface with machines over the air (OTA) and this position will be crucial to the success of Monroe Tractor establishing a proactive service department that strives for 100% uptime for our internal fleet.   We are looking for someone that is ready to put their skills and expertise alongside the brightest minds to impact the industries that we keep working!

This position reports to the Product Specialist Director and is a fully in-office position at our Corporate Office in Henrietta, NY.

Pay range: $20-$28 per hour

Benefits

• Medical, dental & vision Insurance
• 401K plan + match
• Competitive paid time off policy
• Short/Long term disability
• Family owned and operated
• Annual reviews
• Travel reimbursement

Requirements:

• Bachelor’s degree in related field such as Computer Science or Business or 5 years equivalent experience.
• An understanding of Construction and Agriculture technology or medium/heavy duty mechanics is a plus.
• Preferred 3 or more years managing product support projects and/or teams.
• Preferred 3 or more years in sales or operations (customer support).
• Experience managing multiple projects concurrently and effectively.
• Determination to deliver a superior customer experience.
• Excellent oral communication and organizational skills.
• Strong knowledge of Microsoft Office.
• Ability to communicate with diverse audiences.
• Must be able to plan and supervise indirectly the work of others and establish and maintain good working relationships with associates.

Responsibilities:

• Understand Monroe Tractor’s remote product offerings and drive the usage of those products within our organization.
• Manage the live database within the required OEM Fleet monitoring systems for accuracy and proper location so the reporting structure to our service departments is accurate and reliable.
• Manage and monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines.
• Manage all aspects of the OEM Service Agreements including but not limited to Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties,
• Build relationships with Point of Contacts (POC) at internal dealer locations including virtual conference meetings and on-site visits.
• Mange all phases of system deployment. This includes initiation, planning, execution, control, and closure.
• Assist any ongoing support of our associates and their remote access by acting as a contact person to help them manage their portal accesses.
• Work closely with internal departments and communicate at all levels.
• Some travel required.
• Management of our service departments tooling regarding remote capable interfacing.
• Management of OEM software to include current versions and renewals.
• Assist our internal teams with OEM licensing requirements.
• Provide leadership regarding direction of projects and provide guidance to appropriate parties.
• Manage metrics to meet or exceed responsibilities and provide monthly reporting to management.
• Ensure support issues are addressed and escalated promptly, as necessary.
• Work closely with sales team on current and potential customers.