International Operations Manager

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

We're seeking a highly motivated and experienced Operations Manager to join our team and help lead our international operations in our three newly established markets - the USA, Ireland and Australia. 

As our International Operations Manager, you will play a critical role in ensuring our international fulfilment partners deliver for our customers, with a passion for driving our Operations strategic planning, as well as an interest in working across international markets.

• Developing and maintaining strong relationships with international fulfilment partners, ensuring that they deliver for our customers in line with agreed SLAs.
• Developing and implementing strategies to successfully expand our existing international operations, inclusive of leading on the introduction of new product ranges.
• Working closely with fulfilment partners to ensure operational processes are implemented to support the introduction of new products
• Developing our International Operations strategy for expansion in these new markets, inclusive of identifying optimal operational models
• Overseeing the procurement process for international operations, including sourcing and negotiating with suppliers, managing contracts and agreements, and ensuring compliance with all relevant regulations
• Improving our supply chain processes and accuracy in stock forecasting
• Collaborating with international teams, including Commercial, Marketing and Operations, to ensure the successful launch and distribution of new products in international markets
• Identifying and leading projects that will drive improvements in operational performance across international markets
• Managing and coaching the Junior Supply Chain & Operations Coordinator to support their development and drive high performance

• Demonstrable experience in Operations programme management in an international context, ideally working with 3PL providers
• Experience in FMCG or e-commerce is preferred
• Strong project management skills with the ability to deliver results in a fast-paced environment
• Excellent communication and stakeholder management skills
• Ability to work collaboratively with cross-functional teams to achieve business objectives
• Strong analytical and problem-solving skills, including the ability to undertake root cause analysis.
• Demonstrated success in driving growth and profitability in international marketsA proven track record of driving strategic initiatives.
• Ability to collaborate effectively with technical teams.
• Flexibility, being adept at engaging with key external stakeholders across multiple time zones.

Want to hear more? 

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.