Community Operations Specialist - Binance Wallet

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

• Collaborate with internal and external stakeholders to achieve KPIs
• Support the team lead in implementing structured workflows and guidelines to enhance team efficiency
• Oversee all stages of the project life cycle, ensuring project targets are met within the timeline
• Coordinate with stakeholders to monitor and resolve wallet issues effectively
• Investigate business needs and deliver comprehensive solutions and implementations
• Analyze user issues and propose innovative solutions
• Undertake additional related duties as assigned by the team leader

• Minimum 3 years of experience in blockchain & Web3
• 1-2 years of experience in community operations
• Experienced in hosting Twitter Space and Telegram AMAs
• Good understanding of financial and blockchain trading business, especially in on-chain trading for early Web3 projects
• Great logical thinking ability, communication skills, self-driven, and quick-learner
• Have a sense of responsibility, self-motivation and a strong capability to work under pressure
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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