Operations Strategy Project Manager

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

Work with us

At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.

We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!

About the Role

We’re looking for a strategic and analytical Operations Strategy Project Manager to help shape the future of our Operations function at Moonpig Group. In this role, you’ll identify key operational challenges, design innovative solutions, and provide strategic direction for process improvements across Moonpig (UK, IRE, AUS, USA) and Greetz (Netherlands).

Your focus will be on analysing inefficiencies, developing structured solutions, and ensuring that business cases are robust and actionable. While implementation is typically owned by other teams, you will still be involved, to provide strategic guidance and ensure alignment with the original solution design. Depending on the nature of the project or evolving business needs, you may be asked to take a more hands-on role in leading the implementation.

• Strategic Analysis & Solution Design
• Analyse operational challenges, inefficiencies, and strategic opportunities across our business.
• Use data and insights to develop solution-driven recommendations that enhance processes and drive efficiency.
• Provide recommendations on process optimisation, automation, and technology enablement to enhance performance.
• Ensure that solution designs are practical, scalable, and aligned with business objectives.
• Present insights in a clear, engaging way to influence senior stakeholders and decision-makers.

• Project Management 
• Lead the design phase of operational improvement initiatives, defining project scope, objectives, and key success metrics.
• Develop business cases and implementation roadmaps, ensuring alignment with strategic priorities.
• Work closely with operational teams to assess feasibility and handover structured recommendations for execution.
• Support investment approval processes by providing clear, data-driven justifications for proposed solutions.
• Stay connected to the implementation phase by advising cross-functional teams, monitoring progress, and ensuring strategic alignment
• Where required, manage the implementation of the solution, ensuring smooth execution and measurable impact. 

• Stakeholder Engagement & Collaboration
• Partner with senior leadership, department heads, and operational teams to understand pain points and opportunities.
• Gather input from production teams and colleagues on the ground, ensuring solutions are practical and effective.
• Facilitate workshops and working sessions to drive engagement and knowledge-sharing.
• Communicate complex information in a clear and compelling way to gain buy-in.

• Continuous Improvement & Performance Monitoring
• Establish and track key performance indicators (KPIs) to measure project success.
• Continuously assess operational performance and identify areas for future improvement.
• Provide ongoing strategic support, insights, and recommendations to ensure continuous improvement.

• Experience in operations strategy, consulting, business transformation, or process improvement (5+ years preferred).
• Strong analytical and problem-solving skills – you’re comfortable working with data to inform decisions.
• Proven experience in designing solutions and defining project roadmaps (without necessarily leading execution).
• Strong communication and stakeholder management skills – you’re confident speaking with senior leaders and frontline teams alike.
• Experience with Lean, Six Sigma, or other process improvement methodologies (a plus, but not essential).
• Proficiency in Excel, Tableau, or other data analysis tools.
• Ability to thrive in a fast-paced, ever-changing environment.

• Be part of an innovative, growing business that’s shaping the future of online gifting.
• Work on meaningful projects that make a real impact on our operations and customers.
• A collaborative, inclusive culture where your ideas are valued and heard.
• Opportunities for professional growth, learning, and development.
• Competitive salary, flexible working, and great benefits.

Want to hear more? 

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.