Program Manager

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

• Manage multiple project components simultaneously and according to deadlines.
• Proactively bring solutions to the OEM customer and to MSX leadership.
• Assume ownership of all aspects of project delivery, including budget management, timelines, customer invoicing, quality of deliverables, and customer satisfaction.
• Escalate visibility to challenges; offer solutions and guide processes to resolution.
• Oversee delivery of ad hoc program projects, such as course updates.

Team Management

• Manage dispersed team of Technical Trainers, Apprentice Trainers, and Administrators to meet customer objectives.
• Motivate and guide team members while ensuring performance.
• Collaborate with customer to ensure trainers are appropriately trained.
• Resolve resourcing constraints as needed.
• Recruit and hire new team members as needed.

Class Scheduling and Preparation

• Collaborate with customer and team administrators to optimize and manage class scheduling.

• Establish clear roles and responsibilities for Apprentice Trainers.
• Maximize training delivery days to achieve customer objectives.

Client Communications

• Establish rapport and build relationships with key customer stakeholders.
• Conduct program meetings and maintain documentation and reporting.
• Manage all client communications, including weekly status and presentations.
• Attend onsite meetings at customer location as required.

• Bachelor’s or Automotive Technology Degree, or equivalent work experience.
• Minimum 5-7 years in project management.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Success in a fast-paced environment with aggressive deadlines and frequent change.
• Exceptional written and verbal communication skills with extreme attention to detail.
• Proven client relationship management skills.
• Strong work ethic and an enthusiastic, “can-do” attitude.
• Track-record of taking initiative and being a problem-solver.
• Understanding of retail technician needs.

Additional Skills

• Experience managing technical training programs, a plus.
• Experience using project management and collaboration tools such as MS Project, MS Teams, or others.
• Experience as a Technical Training Instructor, a plus.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.