Product Owner

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At MSX, we’re all a part of something bigger than ourselves. What will you make today?  

The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family. 

What you'll do... 

The Product Owner is responsible for the identification, development, execution, and ongoing management of the Digital Customer Experiences. You will have a laser focus on the customer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (Mobile App, Web, Fleet Telematics, In Vehicle Infotainment, etc) as well as focus on feature development.  The Digital Experience you deliver will help build a Best-in-Class experience that allows customers to have their vehicles serviced on their own terms. 

• Development of features based on customer experience, competitive benchmarking, consumer trends and dealer feedback, etc.  

• Collect and incorporate global customer feedback into platform capabilities and roadmap priority for retail and commercial businesses. 

• Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap. 

• Work closely with your Operations, Architecture and Integration teams to develop and prioritize business requirements across software platforms and applications needed to deliver customer value across the Ford value chain. 

• Work with product designers to create and validate User Interface designs and wireframes. 

• Work with product managers to translate customer needs into a backlog of user stories for software engineers and accept these user stories as they are completed. 

• Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams. 

• Success looks like a clearly articulated product strategy, vision and roadmap with milestones to get us from now to a launched commercial product that has been informed by user research, user testing and experimentation. 

• Communicate the vision to all stakeholders. 

• Bachelor's degree or a combination of education and equivalent experience 

• 3+ years of experience in applying Human Centered Design practices to customer experience design, product development and/or Software Development  

• 2+ years of experience in Automotive Customer Service and Dealerships - knowledge of dealer service operations 

• 2+ years of experience in agile development 

• Project management skills working in Rally or Jira 

 Even better, you may have... 

• Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space. 

• Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience. 

• Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order 

• Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders. 

• Experience with Commercial/Fleet Operations are a plus. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.