Principal Product Manager, Hyperscaler & Multi-Cloud

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

The Now Platform is the core technology layer that empowers everything at ServiceNow, from our best in class SaaS offerings to our partner and developer ecosystem and as a standalone PaaS offering. As ServiceNow continues to aggressively grow and innovate in AI, Data and Workflows, we are looking for a strong professional to join our Product Team defining ServiceNow’s Hyperscaler Product Strategy & Roadmap. This is a unique opportunity to shape and execute the next-generation product strategy for a $100B+ company.

Reporting to the Director of Multi-Cloud Product, you will be a key member of a small team that drives strategy, roadmap, and cross-functional initiatives for the Cloud Product Organization.

What you get to do in this role:   

• Lead hyperscaler/ multi-cloud product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities, build consensus and build strong roadmaps
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams (engineering, legal, strategy, etc.) to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• You have 8+ years of industry expertise working on IaaS, SaaS and Multi-Cloud deployments as a Product Manager
• You have domain experience with all big hyperscalers and you know their strength & weaknesses
• You have a strong history of shipping products that users love with demonstrable success
• You collaborate well-cross functionally – with engineering, sales, legal, and marketing – to get an organization working together towards strategic objectives
• You can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environment
• You have experience seeing and implementing the big picture on platform enablement, serving an ecosystem of different personas, from internal developers to end users to platform partners
• You have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer-facing applications
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in business as well as technical discussions
• Strong people development and leadership skills; able to manage extended or virtual teams 
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.

#Productjobs

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located,and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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