Mercedes-Benz Service Coordinator

Job Summary:

We are looking for a dedicated Dealership Service Coordinator to join our team and streamline our dealership operations. The primary focus of this role is to enhance customer satisfaction, maximize customer retention, and increase profitability by scheduling service appointments, advising on repairs and maintenance services, and providing exceptional customer service.

Key Responsibilities:

Schedule service appointments and advise customers on the nature of services performed and associated costs.

Act as a liaison between customers and service staff, ensuring clear communication and a seamless service experience.

Assist customers with inquiries related to service options, warranties, and service scheduling.

Coordinate with the service department to ensure timely and efficient service delivery.

Resolve any service issues and customer complaints professionally and promptly.

Monitor the service process to maintain high customer satisfaction levels.

Maintain an up-to-date and in-depth knowledge of products and services offered.

Contribute to maintaining the appearance standards of the service center.

Consistently strive to meet and exceed individual and team performance targets, contributing to overall departmental success.

Qualifications and Requirements:

Proven work experience as a service coordinator or in a similar customer-facing role within luxury or high call volume industries.

Strong knowledge of automotive services and technical aspects of vehicles and kits.

Excellent customer service and communication skills with the ability to build rapport with customers.

Ability to effectively resolve customer complaints and issues.

Proficiency with dealership management software.

High school diploma or equivalent

Additional Information:

Job Title: Dealership Service Coordinator

Work Environment: This role involves working in a fast-paced automotive dealership environment.

Reporting Structure: Reports to the Service Manager & BDC Manager.

Employment Type: Full-time

Equal opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience.

Benefits

401(k)

Health insurance

Dental insurance

Retirement plan

Paid time off

Professional development opportunities

If you are a dedicated professional with a passion for automotive services and a commitment to providing exceptional customer experiences, we invite you to apply for this exciting opportunity.