Partnership Success Manager

Who We Are 

Murmuration is a nonprofit organization that amplifies the power of civic engagement by providing data, digital tools, and research-driven insights to community-focused organizations so that together we can create an America where everyone can lead healthy, free, and dignified lives. 

Every day, people are trying to share our future for the better. Fighting for water that’s safe to drink. Schools that serve students equitably. Gun laws that make sense. And rallying people who care like we do. And yet too often the skillful organizers working to mobilize communities lack access to technology that could supercharge their efforts. Knocking on every door instead of knowing which will open most easily. And going up against outside interests that have half the heart, but twice the tools. 

In communities across America, Murmuration’s partners are leveraging our data, tools, and insights to help the thoughts of organizers orchestrate millions of individual people to do big things together. Demand big things together. To create the world they want. Together.

About the Position

Murmuration is looking for a Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s Partners take full advantage of Murmuration’s technology product, Organizer, as well as other services we offer. Practically, you will serve as the first point of contact with Murmuration’s Partners, resolving support questions and needs, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for Partners throughout their experience with Organizer. You will be their go-to from onboarding through ongoing use. You will also help Partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science Teams.  

Job level: IC3

What You’ll Do

• Learn and master Murmuration’s full product offering, including Organizer, related third-party tools, and data;
• Develop an in-depth understanding of Murmuration’s Partners and their work to be able to deliver tailored support to meet their specific programmatic needs;
• Manage a portfolio of Murmuration Partners by: 
• Implementing an onboarding plan for each new partner and maintaining existing plans for current Partners;
• Working to diagnose and troubleshoot technical and non-technical issues quickly;
• Developing and informing a support plan for each dedicated Partner;
• Developing and maintaining online support documentation and help resources;
• Operating as the primary point of contact between Murmuration’s Partners throughout their time using the platform;
• Managing weekly or bi-weekly meetings with campaign Partners, as well managing an internal pod to help support your Partner portfolio;
• Facilitating trainings from organization members to Partners on how to use Murmuration’s full product offering;
• Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and
• Managing a portfolio of both Campaign and Organizer service level partners.
• Lead cross-functional bodies of work to ensure timely delivery of services to campaign Partners;
• Maintain a process/system for collecting Partner feedback, specifically related to Partners’ use of the tool for evaluation and action; and
• Develop best practices resources to ensure Partners continue to derive maximum value from our tool.

• Proven experience building and managing strong relationships with partner organizations;
• Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders;
• Excellent problem-solving skills;
• Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work;
• Excellent project planning and management skills with the ability to break down complex problems into manageable pieces;
• Strong facilitation skills (e.g., trainings, meetings, etc.);
• Strong organization skills and attention to detail;
• Familiarity with data and the need for data quality and hygiene;
• Experience with electoral or advocacy campaigns; and
• Interest in politics and/or community-focused policy work.

Nice to Haves

• Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI);
• Experience working with diverse organizations and individuals;
• Proven track record of successful team and/or cross-functional project management; and/or
• Experience working with data-driven organizations.

Talented Partnership Success Managers come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

Location and Compensation

The Partnership Success Manager is a full-time, salaried position with a comprehensive benefits package (more detail below). It is based anywhere in the U.S. The starting salary range for this position is $65,000 - $85,000 and is commensurate with experience.

Our Culture of Care

We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
• Retirement benefits with a 5% employer match;
• A flexible unlimited PTO plan;
• Generous paid parental leave;
• Pre-tax commuter benefits;
• A company laptop;
• A flexible remote work environment;
• A home office setup stipend for all new employees;
• Monthly reimbursement for remote work expenses;
• A yearly professional development fund;
• Mental health and wellness benefits through Calm and Better Help; and
• Yearly in-person staff retreats; and
• A welcoming culture that celebrates diversity, equity, and inclusion.

An Equal-Opportunity Employer with a Commitment to Diversity

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation, and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.