Reporting and Insights Analyst

Hi! And thanks for stopping by! 

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

This is a team that needs no introduction because customers drive our world.  Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

About the Role

You’ll be working in an Analytics team within our Customer Experience department, delivering enlightening reporting and actionable insights that enable collaborators to make proactive and timely data driven decisions. 

• Engage key stakeholders to understand business problems and opportunities
• Design impactful data solutions in the form of operational performance reports and deep dive insights pieces that increase business understanding and create real change
• Build highly interactive dashboards that enables self- service of data consumption across the business
• Use BI and SQL solutions to automate reporting
• Provide quality assurance and review of peer work
• Generate actionable insights that lead to measurable changes in the business

• 4+ years’ experience in this or an equivalent role
• Highly proficient in SQL (experience with Snowflake preferred)
• Advanced experience building reports and dashboards using data visualisation tools (Power BI preferred)
• Experience joining large datasets from various sources
• Experience in contact centre operations and/or SaaS businesses
• Experience building dbt models preferred (not essential)
• Experience with GitHub, VS code and Airflow preferred (not essential)

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!