Learning and Development Officer

Job Overview:

We are seeking a highly motivated and experienced Learning and Development Officer to join our team at MySigrid. The ideal candidate will be responsible for developing, implementing, and overseeing training programs for new and existing staff, ensuring that all employees meet high-quality standards and deliver exceptional service to clients.

Key Responsibilities:

• Training Development:
• Design, implement, and update training materials and programs for new hires and existing staff.
• Conduct onboarding and refresher training sessions to ensure staff is well-versed in company standards, tools, and best practices.
• Create and maintain a comprehensive training manual that aligns with company procedures and client expectations.
• Quality Assurance:
• Monitor the performance of virtual executive assistants to ensure consistent service quality and adherence to company standards.
• Conduct regular quality audits on calls, emails, and client interactions to evaluate compliance with service-level agreements (SLAs) and company guidelines.
• Provide constructive feedback and coaching to staff based on performance assessments.
• Performance Monitoring and Reporting:
• Track and analyze employee performance metrics to identify areas for improvement.
• Prepare and present detailed reports on training progress, quality metrics, and staff development.
• Develop action plans based on performance data to improve efficiency and client satisfaction.
• Continuous Improvement:
• Recommend improvements to training programs and processes based on feedback and performance outcomes.
• Stay updated on industry best practices and incorporate new trends and technologies into training materials and quality assessments.
• Ensure training content is aligned with evolving client needs and market demands.
• Collaboration:
• Work closely with team leads, HR, and management to align training and quality goals with overall business objectives.
• Support a positive learning environment and encourage staff engagement through motivational training approaches.

• Proven experience in training and quality assurance roles, preferably in a VA/EA, or customer service environment.
• Strong understanding of virtual assistant services and executive assistant workflows.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze performance metrics and provide actionable insights for improvement.
• Detail-oriented with a focus on maintaining high standards of quality and service.
• Proficient in using training platforms, learning management systems (LMS), and quality monitoring tools.
• Ability to work independently and manage multiple priorities in a fast-paced remote environment.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Vacation leave and Sick leave credits.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets once a month at a minimum.