Office Coordinator, Non Profit

Join a team that makes a difference in the US foster care system!

NAA is seeking a Full-Time Office Coordinator to join its team on site in Linthicum, MD!

Overview:

The Office Coordinator role provides administrative and operational support to the National Adoption Association (NAA) operations team as it delivers its national programs, including AdoptUSKids. The Office Coordinator must feel passionate about, and committed to, serving the children, youth, families, and jurisdictions served by NAA. The Office Coordinator will support the organization through a variety of services such as reception, administrative support and office coordination.

Because all children need families, the National Adoption Association (NAA) serves its members by stimulating innovative solutions, eliminating barriers, advocating, educating, and sharing excellent practice. Our central goal is to assist and encourage our members nationwide as they find adoptive families for all children and youth who wait in foster care.

Education and Experience:

• At least 3 years of related work experience with a proven track record of administrative support required.
• Associate's degree in office management, business administration, communications, or similar is preferred. Additional related work experience will be considered in lieu of a degree.

• Prior non-profit or child welfare experience preferred.

Key Knowledge, Skills, and Abilities:

• Excellent written, oral, interpersonal, and organizational skills.
• High level proficiency in Microsoft Office—MS Outlook, Word, Excel, Teams, Access, and PowerPoint.
• Proficiency with YourMembership, Airtable, Zoom, Google Workspace, project management tools and overall familiarity and comfort with technology.
• Commitment to providing quality customer service.
• Dependable with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast- paced environment.
• Ability to contribute to a strong team-based environment and adapt easily to change.
• Passion about the children, families and jurisdictions served by NAA. 

Role and Responsibilities:

1. Customer Service. Be the initial point of contact for NAA for visitors and vendors. Answer and direct incoming calls and emails. Ensure a high level of customer service to internal and external stakeholders.

2. Administrative Support.  Maintain office mail and supplies including light lifting, maintaining files, and providing audit support to the Finance Specialist. Provide general administrative support to NAA and all of its programs, such as creating documents, proofreading, and filing. Maintain a master calendar of company events, team-building activities, and conference room bookings. Organize, pack, and ship materials as needed for events and conferences.

3. Membership Support. Assist the membership team with event and meeting planning, payment processing, member data management. Maintain and update YourMembership to ensure accurate and organized records. Assist the Member Engagement Manager with the Continuing Education (CE) application process from start to finish, including preparation of applications and certificates for CE units. Provide support for all NAA zoom webinars by managing registrations, setting up sessions, and serving as a backup to the Member Engagement Manager. Take notes during committee meetings and provide follow-up support. Coordinate membership mailings, such as letters, notes, and swag distribution.

4. Office Coordination. Responsible for communicating with vendors regarding telephone and internet services, postage and shipping services, copier, lease equipment, technology equipment, and property management. Serve as liaison with office management. Prepares and schedules company activities, meetings, and events that take place in the office. Organizes office supplies and submits order requests for refills as needed. Ensure that office visitors feel welcome and comfortable.

Additional Notes:

Work is expected to be performed at our office headquarters in Linthicum, MD, Monday through Friday, 9:00 AM - 5:00 PM. This position may require occasional evenings and weekends. NAA conducts background checks on all employees.

Benefits and Compensation:

The Office Coordinator salary is $40,000-$47,500, contingent on experience. As a member of our team, you will not only receive a competitive salary and a generous benefits package including a gold health plan, dental & vision insurance (100% employer paid for employees!); employer retirement plan contribution; and professional development opportunities, among others. You will also enjoy your work - knowing you are a part of a dedicated group of professionals making an impact.

How to Apply:

Apply online at Office Coordinator with a cover letter and resume. No phone calls please.

Please note - applications without cover letters will not be considered.

About NAA:

Founded in 1982 under the name Adoption Exchange Association, the National Adoption Association is the country's premier national association of adoption professionals and organizations. NAA is the only national association focused exclusively on supporting the educational needs of those in the adoption profession. The organization serves adoption exchanges, private child-placing agencies, and public child welfare systems by engaging members in national discussions to eliminate barriers to foster care adoption and share best practices. Our mission is leaders advancing best practices in adoption from foster care. Our vision is to build the premier network of professionals and agencies to create innovative strategies and solutions so that every child has a permanent loving family. www.adoptnaa.org