Customer Service Representative-Remote

Natural Living Chiropractic and Acupuncture is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the hospital and health care industry. This is a remote position that offers the flexibility of working from home while being an integral part of our commitment to providing exceptional patient care. The ideal candidate will exhibit strong communication skills and a customer-focused mindset, ensuring that every patient interaction reflects our values of compassion, respect, and professionalism. As a customer service representative, you will be the first point of contact for patients reaching out for support, assistance, and information about our services. You will handle inquiries, schedule appointments, and provide essential information to enhance the patient experience. This is an excellent opportunity for someone who is passionate about health care and wants to make a positive impact in our community. With a focus on holistic health solutions through chiropractic care and acupuncture, you will be part of a caring culture that prioritizes both patient needs and employee satisfaction. Join us in our mission to promote natural living and wellness through exceptional customer service and support. We are looking for a proactive team player who thrives in a fast-paced environment, ready to contribute to the success of our practice and the well-being of our patients.

Responsibilities

• Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments using our electronic health record system.
• Maintain accurate patient records and ensure confidentiality of sensitive information.
• Assist patients with insurance verification and billing questions to facilitate a smooth billing process.
• Provide information about our services, treatment options, and wellness programs to educate patients.
• Handle patient complaints and concerns with empathy and a problem-solving approach.
• Collaborate with other team members to ensure efficient operations and high-quality patient care.

• High school diploma or equivalent; additional education in business or health care is a plus.
• Proven experience in customer service, preferably in the health care sector.
• Excellent verbal and written communication skills to effectively engage with patients.
• Strong organizational skills and attention to detail in managing patient records and scheduling.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with electronic health records and scheduling software is preferred.
• Empathetic, patient-oriented attitude with a desire to contribute positively to the patient experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan