Customer Success Manager - Reflective Solutions (Customer Service and Technical Sales Department)

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal-opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

What we can offer you! - Your Role:

In this diverse role of high impact within our matrix organization, we are hiring an energized, inclusive, and forward-thinking Customer Success Manager to join our EMEA Sales team in our Reflective Solutions business (reflectives.averydennison.com) on a hybrid working model based out of our European Headquarters in Oegstgeest, The Netherlands with a direct reporting line to our Business Manager Reflective Solutions EMENA.

Be ready to harmonize service goals with commercial success, let's create something extraordinary together!

Your Mission:

• Lead & Elevate: Drive customer service and technical service teams to achieve peak performance, fostering a culture of continuous improvement and exceptional service delivery.
• Cultivate & Connect: Forge strong customer relationships through proactive engagement, turning interactions into lasting partnerships.
• Strategize & Optimize: Develop and implement innovative customer service strategies and technical support processes, streamlining operations for maximum efficiency.
• Analyze & Innovate: Utilize data-driven insights to identify trends, optimize performance, and drive impactful improvements in customer satisfaction and service metrics.
• Empower & Develop: Mentor and train team members, equipping them with the tools and knowledge to excel in their roles and achieve their full potential.

What we expect from you! - Your Expertise: 

• Strategic Vision: Analyze market trends and customer feedback to develop and implement effective customer service and technical support strategies.
• Leadership Acumen: Proven ability to lead, motivate, and develop high-performing teams, both in-house and remote.
• Commercial Drive: Target-oriented with a strong commercial mindset, able to achieve and exceed service and sales goals.
• Communication Mastery: Exceptional verbal and written communication skills, enabling clear and effective interaction with customers and team members.
• Problem-Solving Prowess: Resilient and decisive, with a knack for resolving complex issues and turning challenges into opportunities.

We offer:

• Attractive salary package / Yearly bonus
• Structured learning and development / Mentoring program 
• International environment 
• Events such as International Women’s Day, Earth Day, etc. 
• A growing and welcoming team with good spirit!

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups: 

• EmpoWer - focusing on the engagement, mentoring, and promotion of women
• Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
• Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)