Director, Fraud/Loss & Incident Management

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Role Purpose: 

The Director, Fraud/Loss & Incident Management is responsible for overseeing the fraud & loss prevention program, Incident management of potential phishing/fraud incidents from inception to closure and business continuity planning for the Global Controllership (GC) team. This involves designing the predictive analytics and required processes that will allow the fraud & loss prevention team to take a proactive approach to protect the organization from successful Cyber/Fraud attacks. The Director will be leading the communications between the various stakeholders, GC Incident Manager, and the senior leadership team on active incidents.

The successful candidate will be a fast, clear, and independent thinker who is naturally curious about end-to-end processes, is controls oriented, metrics and number savvy with an analytical mindset, has proven incident management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.

Global Controllership – Fraud/Loss & Incident Management:

The Global Controllership – Fraud/Loss & Incident Management team is responsible for

• Fraud & Loss Prevention
• Incident Management
• Business Continuity planning, exercises, and documentation

Our geographical scope spans four main locations: Amsterdam, London, New York, and Los Angeles.

Responsibilities:

• Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes.
• Collaborate with process SME’s, data analysts, and Cyber teams to enhance fraud detection algorithms and models.
• Develop and implement strategies to detect and prevent cyber/fraud across multiple teams, processes, and systems.
• Conduct regular reviews and assessments of fraud prevention processes, recommending and implementing improvements.
• Stay informed about the latest trends and techniques used by fraudsters, adjusting prevention measures accordingly.
• Provide training and support to other teams to enhance overall fraud awareness.
• Facilitate Report Outs to senior management on major Global Controllership incidents, including identifying operational process and controls gaps, and recommended process improvements.
• Design metrics to support management report on incident management and Fraud & Loss prevention.
• Act as a liaison between the business, Cyber, Legal, Treasury and the Global Controllership team for the resolution of short- and long-term mitigation for Fraud incidents.

Basic Requirements:

• Bachelor’s Degree in an Accounting or Finance related field and/or equivalent work experience.
• 5+ years of Internal Audit or Fraud Investigation experience.
• In-depth understanding of financial fraud, cyber threats, adversary techniques, response procedures, threat detection, and cybersecurity frameworks such as NIST.
• Willing to work in a fast paced, high demand role that will require nonstandard working hours.
• Well organized and able to manage multiple workstreams and escalation paths.
• Exceptional written and verbal communication skills.
• Experience in applying security concepts to financial processes.
• Knowledgeable in fintech advancements.
• Incident management process development and/or incident management experience.
• Ability to lead and communicate efficiently within a team environment.

Desired Characteristics:

• Self-starter, able to consistently deliver without requiring significant oversight and direction.
• Provan political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals.
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
• Previous experience working with remote teams, international experience a considerable plus. Certified Fraud Examiner certification.
• Lean Six Sigma certification (e.g. green belt, black belt, master black belt or other).

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $125,000 - $170,000 (bonus and long-term incentive eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].