Manager, Merchandising Operations

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

We are seeking a highly skilled and motivated Manager, Merchandising Operations to join our dynamic Peacock Product Marketing team. This role demands expertise in cross-functional collaboration with a knowledge base in content marketing strategy and product development. The ideal candidate will have a passion for overseeing features develop from a conceptual stage to releasing in production.

Key Responsibilities

• Manage a team that oversees the development and track the progress of feature functionality & A/B testing from end-to-end.
• Collaborate on new product enhancements by defining requirements, advising on operational implementation, testing upon release, and troubleshooting bugs and functionality gaps to successfully deliver products to market.
• Liaison between Strategy, Product, Data and Decision Science teams, Metadata QA, and other stakeholders to ensure experimental and evergreen metadata enhancements account for impact and opportunities across all teams, managing processes and updates to ensure success end-to-end.
• Support a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with Product, Strategy, and Tech teams, in addition to other key stakeholders.
• Provide additional support for tentpole initiatives including high profile content launches, breaking news events, and marquee sporting events.
•  
• Attend weekly Product and Tech workstream meetings as a marketing operations representatives speaking on upcoming changes, enhancements, features, and issues
• Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary.
   

• At least 3 years of experience working in title operations or publishing at a large-scale editorial, e-commerce, or video service.
• Demonstrable ability to manage an ever-changing content pipeline 7 days a week, as this position will require the ability to occasionally work early mornings, nights, or weekends.
• Excellent writing and presentation skills.
• Strong collaborative and interpersonal skills with the ability to work flexibly across departments as well as manage internal and external partners in a dynamic environment.
• Ability to operate independently and manage multiple projects.
• The ability to oversee project teams and work closely with a variety of other teams.
• A passion for television, movies, sports and news.
• Ability to work at Universal City, Los Angeles, CA or New York City, New York.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range: $85,000 - $110,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].