Outreach Specialist (Per Diem)

Outreach Specialist (Per Diem)

New Orleans, Louisiana

What is the role?

As a Telephonic Outreach Specialist, you will play a critical role in engaging prospective members, educating them about Nest Health’s services, and helping to increase patient enrollment and engagement. You will be responsible for reaching out to potential patients, assessing their needs, and providing information about our services and how they can benefit from them. Your primary objective will be to facilitate access for eligible individuals who can benefit from our care.  

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.  

Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others.  

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others. 

Learn more about us at https://www.nesthealth.com/. 

What will you do? 

We are seeking a per diem motivated, empathetic, and goal-driven Telephonic Outreach Specialist to join our team. In this role, you will be responsible for conducting outbound calls to prospective patients and families to educate them about Nest Health’s unique healthcare model and assist with enrollment. 

You will leverage strong communication skills, active listening, and problem-solving abilities to build trust, overcome objections, and guide potential members through the enrollment process.

- Conduct Outbound Calls to potential patients and families to introduce Nest Health's services

- Engage and Educate individuals about the benefits of Nest Health’s in-home and virtual care model 

- Navigate objections effectively, address concerns, and provide personalized solutions 

- Document all interactions accurately in the CRM (Salesforce or other telephony system) 

- Meet and exceed performance metrics, including call volume, engagement rate, and enrollment conversions 

- Educate clients about the benefits of our services and how Nest Health care help patients address specific challenges and goals 

- Collaborate with internal teams to improve outreach strategies and ensure a seamless enrollment experience 

What do you bring to the Nest?

- 1-2 years of experience in a telephonic outreach, sales, customer service, or healthcare role

- Strong verbal communication and active listening skills with empathetic and patient-centered approach 

- Ability to handle objections and engage in persuasive yet ethical conversations 

- Comfortable working in a goal-oriented environment with performance metrics 

- Experience with CRM systems (Salesforce preferred) and telephony software 

- Basic understanding of healthcare services, patient engagement, and care coordination 

- Fluency in Spanish or other languages is a plus but not required

- Ability to work flexible hours as needed to reach prospective patients at optimal times  

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.  

What is required (travel & physical requirements)?

- This is a job that will spend time remote, in the office, and out in the field in the greater area 

- Prolonged periods sitting at a desk and working on a computer. 

What does Nest bring to the table?

- Mission- Driven Work: Make a meaningful impact by helping families access high-quality, personalized healthcare

- Growth Opportunities: Be part of an innovative healthcare model with room to grow professionally

- Remote Work Flexibility: Work from home with a supportive and collaborative team

- Competitive compensation & incentives: Base salary + performance-based bonuses for outreach success

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: 

- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn

  about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with

 or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large

  orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are

  identified

Nest Health celebrates the diversity of our patient population and seeks diversity on our team.  We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.