German Speaking Customer Service Leading Domestic Appliances - Remote in greece

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Service Representative for a leader in the domestic appliances sector. This remote position based in Greece allows you to work from the comfort of your home while being part of a prestigious company dedicated to quality and innovation in household products. In this role, you will assist German-speaking customers with inquiries regarding their appliances, providing the highest levels of service and support to ensure customer satisfaction. If you are passionate about home appliances and thrive in a customer-focused environment, we would love to hear from you!

Key Responsibilities

• Provide exceptional customer service in German, assisting clients with product inquiries, service requests, and troubleshooting queries related to domestic appliances.
• Resolve customer complaints efficiently and professionally, ensuring a positive experience with the brand.
• Maintain detailed records of customer interactions and inquiries using the designated CRM systems.
• Work collaboratively with technical support and other teams to address and escalate more complex issues as needed.
• Stay informed about product features, improvements, and updates to provide accurate information and recommendations to customers.
• Proactively engage with customers to understand their needs, offering solutions tailored to their specific situations.
• Participate in company training programs to continuously improve your product knowledge and customer service skills.

• Fluency in German is required, along with a strong command of English in both written and spoken forms.
• Previous experience in customer service, particularly in the domestic appliances or retail industry, is highly preferred.
• Strong problem-solving skills with a customer-oriented focus and the ability to handle varied inquiries confidently.
• Excellent communication skills, capable of empathetically interacting with customers to understand their concerns.
• Able to work independently in a remote environment, managing your time and tasks effectively.
• Attention to detail and strong organizational abilities for tracking customer interactions and inquiries.
• A genuine interest in home appliances and related technologies will enhance your candidacy.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.