Director of Event Operations (Banquets and Catering) | Hollywood

NeueHouse is a work and social club where creatives and thought leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. NeueHouse: Home of the New.

Our Properties

NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles:

• Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s – and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
• Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
• Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.

The Role

The Director of Event Operations at NeueHouse Hollywood plays a pivotal role in overseeing all aspects of event production and food & beverage (F&B) operations across NeueHouse Hollywood, Bradbury, and Venice Beach, ensuring the highest standards of service, quality, and efficiency. Reporting to the Senior Director of Event Sales, this role is equally focused on front-of-house visibility and back-of-house efficiency, embodying leadership, innovation, and continuous improvement. The Director is responsible for cultivating a collaborative team environment, delivering seamless events, and curating exceptional event F&B experiences aligned with NeueHouse's brand ethos. 

Responsibilities

Event Production & Operations 

• Oversee the entire event lifecycle, from planning to execution, ensuring seamless delivery for private events, membership events, and programming. 

• Manage and direct teams, including Producers, Captains, Leads, Event Porters, F&B Event team members and outsourced staff, ensuring alignment with service standards and processes. 

• Develop, implement, and refine operational processes to enhance event execution and efficiency, utilizing event management technologies where applicable.
• Coordinate rentals, staffing, and resources, ensuring cost-effective and high-quality solutions. 

• Collaborate with Sales, Production, and Culinary teams to align event requirements, including menu offerings and client-specific needs. 

• Address issues during events by liaising with appropriate management teams (A/V, F&B, Facilities). 

• Ensure off-premises catering operations meet the same standards as in-house events. 
• Oversee high-profile or VIP events, ensuring bespoke service and exceptional experiences.
• Build and maintain strong relationships with clients, ensuring their needs are met and exceeding expectations.
  

Food & Beverage Operations 

• Curate and oversee the F&B program, working closely with the Neuehouse leadership team to align offerings with brand values of innovation, inclusion, inspiration, and sustainability. 

• Manage all F&B operations, including purchasing, inventory, and OS&E, ensuring adherence to budgetary and operational goals. 

• Collaborate with culinary and marketing teams to develop custom menus and offerings tailored to member and guest needs. 

• Uphold service excellence by setting and enforcing high standards across all F&B outlets. 

• Identify revenue opportunities and implement new programming to address evolving member and guest needs. 
  

Team Leadership 

• Recruit, train, and manage a diverse team of middle management and staff, fostering accountability and high performance. 

• Establish performance metrics (KPIs) for management, ensuring alignment with operational objectives, including client satisfaction, revenue growth, and operational efficiency.

• Develop comprehensive training programs for event production and F&B staff to enhance readiness and performance, with a focus on cross-departmental collaboration and career growth.
• Lead daily operational meetings and weekly leadership sessions to align teams on goals and responsibilities. 

• Cultivate a team culture centered on teamwork, respect, and a commitment to service excellence. 
• Provide mentorship and career development opportunities, fostering long-term growth within the team.
  

Financial Oversight 

• Oversee financial performance, including revenue, profit margins, and costs, providing regular updates to senior leadership. 

• Accurately cost services, rentals, and F&B offerings while securing competitive bids to meet budgetary targets. 

• Prepare annual budgets, monitor expenses, and adjust forecasts to optimize financial outcomes. 
  

Cross-Departmental Collaboration 

• Serve as the primary liaison between events, F&B, and other internal teams to ensure alignment on goals and processes. 

• Provide post-event recaps to identify successes and opportunities for improvement. 

• Collaborate with internal and external stakeholders to support client ideation, event concepts, and execution strategies. 

• Minimum 7+ years of experience in event production, operations, and off-premise catering, with a proven track record of high-level execution. 
• 15+ years of leadership experience in F&B operations within a high-profile, hospitality-focused environment. 
• Strong financial acumen, with experience in forecasting, budgeting, and performance analysis. 
• Expertise in managing cross-functional teams and cultivating a positive work culture. 
• Exceptional communication, problem-solving, and negotiation skills. 
• Adept at managing multiple priorities in fast-paced, dynamic environments. 
• Commitment to innovation, inclusion, and sustainability in service delivery. 

• Salary Range: $100,000 - $120,000
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family + Caregiver Leave
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The anticipated annual salary range is $100,000 - $120,000 a year. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may available.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law