Manager, Workplace Experience

Job Description and Responsibilities:

We are looking for an experienced Workplace Experience Manager to join the Neuralink team. This position will be managing a broad array of essential activities that come with supporting employees across two Austin locations. 

The Workplace Experience Manager is responsible for leading and supporting all office operations, staff programs and events, and overseeing the shipping & receiving team. The primary goal of the Workplace Experience Manager is to ensure that all workplace programs and functional areas operate with the highest level of efficiency, and that we create exceptional environments that enhance employee engagement and productivity, inclusive of our office spaces, conference rooms, laboratory and manufacturing spaces, and warehouse storage areas.

• Responsible for the day-to-day operations of employee programs at Neuralink, including food and beverage, janitorial services, and internal/external visitor accommodations including Neuralink’s employee transportation accommodations programs in Texas.  
• Maintains organization and cleanliness of the facility/properties and storage areas, ensuring state-of-the-art systems are maintained in a healthy, safe, and sanitary manner to achieve the best working environment possible for employees and visitors.
• Leads, executes, and supports company functions and team events (e.g., happy hours, company holiday parties) to continue building company culture and increase employee engagement.
• Manages and oversees shipping and receiving across Texas office locations. 
• Effectively communicates with essential partners, including leadership, internal project teams, full staff, vendors, and regulatory agencies if applicable.
• Executes and completes projects and work assignments timely with clear communication of progress along the way. 
• Develops resource plans to meet operational goals for safety, quality, output, timelines, and cost considerations.
• Responsible for training and managing direct reports, including regular check-ins, onboarding review meetings, writing and delivering performance reviews, and providing continuous feedback to improve overall performance. 
• Manage budgets for office operations and workplace experience programs. Evaluate, negotiate, and hold vendors accountable to contracts for cost efficiency and service quality.

Required Qualifications: 

• 4 years of startup and/or office operations experience
• Minimum 2 years of supervisory experience managing direct reports
• Ability to lift 25 lbs 
• Computer literate

Preferred Qualifications: 

• Strong project management skills (e.g., budget tracking, schedule development and adherence, project reporting)
• Demonstrated communication, administrative and leadership skills with the ability to work well with other departments, and effectively and efficiently lead in a team environment
• Proven ability to manage multiple priorities in a fast-paced environment while being detail-oriented
• Ability to understand, implement, and monitor regulatory and safety guidelines applicable to the medical devices and/or biotech industry