Quality Systems Specialist

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 348 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

The Quality Systems Specialist will be responsible for ensuring compliance with all internal Standard Operating
Procedures and all pertinent regulatory and accreditation requirements. Each level assumes competencies of the essential job functions of the previous level. Performs QA review of organ and tissue donor records and
associated data entry, collects, documents and distributes all relevant information to complete donor records and assure regulatory compliance. Ensures tissue processors and transplant centers are provided with all donor information required to help ensure the safety of recipients of donated organs and tissues.

Administrative:

• Maintains a strong working knowledge of donor record requirements. Reviews and completes donor records, including all required data entry, test reporting and information sharing.
• Identifies errors and omissions, and documents them in the relevant electronic systems. Collaborates with staff and management to resolve errors.
• Acts as a resource to all employees who document in donor records and perform other critical functions.
• Collaborates with QSS team members to develop a staffing schedule that ensures QSS cover 7 days a week, (not including holidays).
• Maintains confidentiality of all donor and recipient information as described by current laws and regulations.
• Monitors change control.
• Implements the Quality Assessment and Performance Improvement Plan.
• May include other responsibilities as assigned by Quality leadership, President and CEO and/or their designee.

Communication & Collaboration:

• Collaborates with the Quality Systems team to support organizational quality, safety, process and performance improvement initiatives.
• Serve as a liaison to other departments, leveraging opportunities for collaborative work.
• Uses conflict resolution and negotiation skills to resolve issues that arise both within QSD and with other departments.

KNOWLEDGE, SKILLS & ABILITIES:

• Organ/Tissue Experience: Strong working knowledge of organ and tissue donation processes and procedures preferred. Knowledge of regulations and standards applicable to organ and tissue donation preferred
• Quality Improvement and Quality Tools: Familiarity with electronic quality management systems. Ability to learn NEDS' internal systems.
• Computer & Application Literacy: Proficiency in Microsoft Office applications including Excel, SharePoint, VISIO and PowerPoint.
• Time Management Skills: Ability to work productively both independently and as a team participant with accountability to all other team members for meeting agreed upon objectives. Demonstrated ability to meet deadlines. Excellent organizational skills, including the ability to manage a complex workload and effectively prioritize tasks and projects.
• Interpersonal and Communication Skills: Excellent written and verbal communication skills. Exhibits enthusiasm toward, and supports others in the achievement of NEDS’s mission in a positive manner. Demonstrates a high degree of service and support to both external and internal customers. Ability to foster a collaborative team environment and model NEDS' Standards of Behavior.

• Ideal candidates lives within an hour of Waltham, MA. This is a hybrid position with 1-2 days in the Waltham office required once orientation has been completed.  Weekend rotation coverage is required - 1 weekend every 7-8 weeks. 

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation.  As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• LGBTQIA+ Focused Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

EDUCATION & EXPERIENCE:
Undergraduate degree preferred, or a minimum of one years’ experience in organ/tissue banking, medical records
or Quality Systems.

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds.org/careers

All your information will be kept confidential according to EEO guidelines.