General Manager - Chicago

About Us:

Step into Next Health, where innovation meets longevity. Established over 8 years ago, we have flourished into the leader source of functional medicine and wellness throughout the United States, fueled by an unstoppable mission to advance health optimization and longevity. We are not just leaders in health optimization; we are pioneers!

At Next Health, our mission is more than a statement; it is a promise to transform lives. Through groundbreaking functional medicine practices, we empower individuals to unlock their fullest potential, enhancing their vitality and well-being. With a relentless dedication to leveraging the latest advancements, we guide our clients in taking their health to the next level!

Your Impact

The General Manager is a dynamic leader with extensive experience in managing luxury operations, driving revenue growth, and enhancing customer engagement. This role is responsible for executing high-impact operational strategies, including membership acquisition and retention, staff leadership, and overall revenue optimization. Additionally, the General Manager is committed to driving and modeling exceptional customer service, ensuring a premium experience that fosters loyalty and satisfaction. By aligning with Next Health’s objectives, this role enhances patient care while maximizing profitability and long-term business success.

Job Description

As General Manager, your responsibilities will include:

- Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.

- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.

- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.

- Ensure all patient care and services not only meet but exceed industry and regulatory standards.

- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).

- Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.

- Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.

- Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.

- Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.

- Collaborate with the sales and marketing division to generate location-specific business growth.

- Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.

- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.

- Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.

What to Expect / What You’ll Do

Lead and inspire daily operations to ensure the healthcare facility runs efficiently and effectively

Motivate and manage a dedicated team of physicians, nurses, and administrative staff to deliver exceptional care

Champion high-quality patient care, ensuring all services exceed regulatory and industry standards

Strategically manage budgets to drive financial sustainability while optimizing resources

Develop and execute innovative strategies to grow revenue without compromising patient care excellence

Identify and pursue new business opportunities, service lines, and partnerships to expand the facility’s impact

Enhance operational efficiencies to maximize profitability and streamline processes

Collaborate with marketing and business development teams to attract new patients and strengthen the facility’s presence

Foster meaningful relationships with patients, healthcare providers, and community stakeholders to build trust and loyalty

Create a safe, secure, and welcoming environment for all patients and staff

Elevate the patient experience by implementing top-tier customer service standards and practices

Actively address patient concerns with empathy and efficiency to build long-term satisfaction and trust

Empower staff with training and tools to deliver compassionate, patient-centered service

Monitor patient feedback and satisfaction metrics, using insights to continuously improve and innovate

What You’ll Bring

- Demonstrated success in leading and managing complex operations.

- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).

- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.

- Demonstrated ability to lead and manage a team of healthcare professionals.

- Strong financial management skills and experience.

- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.

- Proven ability to identify, troubleshoot, and resolve internal and external conflicts.

- Effective liaison with a diverse range of internal and external stakeholders.

- Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.

- Familiarity with healthcare regulations and industry standards.

- Strong business acumen.

- Capacity to work both independently and collaboratively within a team.

- Self-driven and motivated.

- Outstanding customer service skills.

- Naturally outgoing and friendly demeanor.

- Proficient in technology and resourceful in its application.

Our Culture & Perks

We're a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer:

- OUTSTANDING compensation package available!

- Exciting GROWTH prospects for advancement as we expand our operations!

- A supportive and inclusive work environment

- Meaningful work that makes a difference for our patients

- Performance Based Bonuses

- Healthcare coverage

- 401(k) retirement savings plan

- Paid Time Off

- Paid Holidays

- Employee discounts

- Training and development

- Wellness resources

Next Health is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Please note: We kindly request that applicants refrain from calling our office line regarding job inquiries. All application related questions should be directed to jobs@next-health.com. Thank you for your understanding.