Customer Service Executive

Are you passionate about building strong customer relationships and contributing to innovative research?

As a Customer Service Executive at Nielsen, you will play a vital role in shaping the future of media measurement. You will be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.

• This position focuses on building and maintaining relationships with Nielsen panel families, conducting telephone interviews, guiding them through equipment setup and troubleshooting, ensuring data integrity, and exceeding performance goals related to sample quality and customer satisfaction.

• We offer a monthly gross base salary from $15,000 to $21,000 mexican pesos (Based on English proficiency and experience)
• 9% Grocery vouchers
• 13% Savings fund
• Major Medical Expenses coverage (spouse and children under 25 years of age)
• Life insurance
• 50% Vacation bonus
• 30-day Christmas bonus
• Flexible Hours (Hybrid Work): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs.

• Fluency in both English and Spanish (written and spoken) is essential.
• Excellent communication, negotiation, and customer service skills.
• Prior experience in sales is a significant advantage.
• High school diploma or equivalent work experience.

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