Intern - Software Support Specialist (Broadband & Telecom Billing Data)

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.

In this internship position, you will gain valuable experience in usage verification, report analysis, and billing for Carrier Access Billing (CAB), Data Mediation Services (DMS), and End User Billing (EUB) solutions. You will work closely with the team to support these services via telephone and email while developing your customer service and critical thinking skills. This role offers hands-on experience in the telecommunications industry, with a focus on customer service and billing operations.

To Learn more about NISC's internships, click HERE. 

 **Current applications submitted will be under consideration for Summer 2025 (May - August)**

Work Schedule:  

• Hybrid from the following office location: 
  • Mandan, ND 
• Requirement: Minimum of working 3 days per week out of an office location and ability to work up to all 5 days a week from an office location.

Essential Duties:

• Assist in reviewing and verifying files for analysis and processing.
• Help verify reports that track daily input files.
• Support the monitoring of daily and monthly data center processes that prepare billing records for assigned customers.
• Maintain documentation related to customer business requirements and status of jobs.
• Provide customer support to internal and external customers on application-related questions.
• Assist team members as needed, contributing to a collaborative environment.
• Review files for completeness and troubleshoot basic processing errors.
• Prepare reports for the data center and assist with billing inquiries.
• Research basic processing changes or errors as required.
• Perform other tasks as assigned, providing learning opportunities in various areas.
• Demonstrate a commitment to NISC’s Statement of Shared Values.

NISC’s Shared Values & Competencies:

• Integrity: We are committed to doing the right thing – always.
• Relationships: We are committed to building and preserving lasting relationships.
• Innovation: We promote the spirit of creativity and champion new ideas.
• Teamwork: We exemplify the cooperative spirit by working together.
• Empowerment: We believe individuals have the power to make a difference.
• Personal Development: We believe the free exchange of knowledge and information is essential for success.

Knowledge, Skills & Abilities Preferred:

• Basic understanding of business-related software applications and services.
• Interest in the telecommunications industry, including an eagerness to learn about telecom billing practices and concepts.
• Familiarity with telecom billing terminology and concepts is a plus.
• Willingness to learn about NISC’s CABs, DMS, and EUB billing applications.
• Basic knowledge of Unix commands and navigating directory structures is helpful.
• Ability to work independently while also contributing to team success.
• Strong attention to detail and an ability to prioritize tasks within established deadlines.
• Effective communication skills to interact positively with internal and external contacts.
• Willingness to learn troubleshooting methods for basic software errors.

Desired Education and/or Certification(s):

• ​​High School diploma or equivalency required.
• Pursuing and Associate or Bachelor’s Degree in Business, MIS, CIS or a related field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.