3rd Line Technician

We are seeking an experienced 3rd Line Support Technician to join our IT team, focusing on the management and support of our modern workplace environment with a strong emphasis on Microsoft Intune. The ideal candidate will handle complex technical issues, participate in IT projects, and drive the implementation of modern workplace technologies.

Key Responsibilities:

• Intune/JAMF/Kandji Management: Administer device management, application deployment, and ensuring compliance with company policies.
• Modern Workplace Management: Lead initiatives to enhance our modern workplace, including Windows Autopilot, Azure AD, and conditional access policies.
• 3rd Line Support: Resolve escalated issues where standard troubleshooting fails, including complex network, hardware, software, and security problems.
• Project Participation: Actively engage in IT projects, from planning through to implementation, particularly in areas like endpoint security, automation, and system upgrades.
• Azure Integration: Utilize Azure AD for identity management, ensuring seamless integration with other Microsoft services.
• Documentation and Knowledge Sharing: Maintain comprehensive documentation for support processes and solutions; share knowledge with junior support staff.
• Incident Management: Lead in critical incident response, root cause analysis, and implement preventive measures.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 5 years of experience in IT support, with at least 3 years in a 3rd line role or similar.
• Certifications: Microsoft Certified: Enterprise Administrator Expert or similar Azure or Microsoft qualifications preferred.
• Deep knowledge of Intune, SCCM, and other modern management tools.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with project management methodologies is advantageous.

Skills:

• Excellent understanding of Window Server, Azure, AD/Entra, MDM platforms.
• Proficiency in PowerShell or other scripting languages for automation.
• Good interpersonal and communication skills, both oral and written.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.