Student Support Coach

Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected.

Student Support Coaches (SSCs) help us ensure the online graduate students at our partner institutions have a student experience that exceeds their expectations. As the student’s go-to staff member, SSCs work with students in a specific campus program to proactively create 1:1 relationships and foster an immediate sense of belonging, helping students feel as though they matter to the university community. SSCs function as an extension of the University program's support team, providing support to students that feels seamless. As students have questions or needs, the coach ushers the student through the problem-solving process ensuring the experience is barrier-free.

• Meet with and advise a diverse body of students on strategies for being a successful student 
• Monitor student academic progress to identify and follow up on potential concerns that could impede student progress 
• Create and facilitate new student orientation sessions
• Increase student engagement by creating and hosting innovative student social programs
• Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
• Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
• Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
• Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
• Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
• Perform other duties as assigned

• 1-3 years of experience working at a university
• Master’s degree in student affairs, higher education, social work, counseling, or related field 
• Strong verbal and written communication and presentation skills
• Critical and analytical thinking skills with strong problem-solving abilities
• Ability to work occasional hours on weekends and evenings 
• Working knowledge of FERPA regulations and application
• Working knowledge of Google Workspace (Docs, Slides, Sheets)
• Ability to work effectively in dynamic, rapidly changing, team-based environment

• Work from the comfort of your home office! 
• Great compensation package!
• 401K + match, bonus potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Eligibility Requirements:

This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment.

At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.