Technical Quality of Service Specialist | Junior

The Infrastructure department is responsible for influencing and tracking change, providing frontline support, and delivering software-defined solutions.

Our QoS - Quality of Service team is responsible for ensuring that clients experience the best VPN service possible. The team has Technical Specialists, Data Analysts to measure the main important metrics and Project managers to lead changes to improve the service.

• Partner with product, core, infrastructure, and engineering professionals to understand, improve and optimize VPN services quality;
• Identify, analyze, and interpret trends or patterns in data sets; analyze core and experimental data and metrics; identify metrics that should be used for quality monitoring; draw conclusions and suggestions;
• Monitor and audit data quality; prepare status reports by gathering, analyzing, and summarizing relevant information; present reports to the team;
• Identify opportunities for automation to reduce manual work and contribute to the automation of the manual work;
• Collaborate with other business units to understand how automation can improve workflow;
• You will have an opportunity to develop analytical skills and build a track record for the PM position in the future.

• Curiosity about how things work with attitude to find out possible improvements on how to create better value for product & end user; 
• Self-motivated and self-managing, with attention to details, keen to improve product quality, eagerness to learn, and possible to do attitude; 
• Responsibility and a sense of duty before our users;
• Team-spirited, proactive, and able to work in a fast-paced environment;
• Effective communication skills: present ideas, discuss, achieve consensus and buy-ins, and communicate progress;
• Ability to present analysis and findings to the team members by using graphical representations and data visualizations;
• Experience working in a cross-functional team is a plus;
• Experience with Tableau, Looker, or similar tooling is a plus.

• Monthly gross salary from 1490 - 1980 EUR

About Us

Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.

NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.

And we’re always looking to expand our team of:

• Future shapers

• Restless achievers

• Self-movers

• Honest communicators

• Team players

What We Offer

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;

• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;

• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;

• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;

• More free time. Stay with us and additional vacation days will be added to your calendar;

• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;

• Flexibility. Flexible working time arrangement.

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