Client Engagement Associate

About Norm Ai

Norm Ai automates compliance processes to make them more efficient, cost-effective, and accurate while ensuring democratic guardrails for AI in autonomous roles. By converting complex regulations into intelligent AI programs, we enable teams to operate with unprecedented speed and precision.

We also aim to enable the integration of AI agents into daily life, ensuring that AI-driven business processes adhere to legal and societal norms through adoption of our Regulatory AI agents as oversight. At Norm Ai, we're committed to aligning AI with public policy, reflecting our society's collective will, and ushering in a new era of regulatory intelligence and societal-AI alignment.

In the past 12 months, we’ve raised more than $38 million from top VCs and global institutions. 

You can find our Vision here: https://www.norm.ai/post/building-regulatory-ai-agents.

This Role

As a Client Engagement Associate at Norm Ai, you will be an essential part of our Client Engagement team, ensuring the smooth execution of operational and administrative tasks that drive client success. You will support the team by handling key responsibilities such as scheduling and coordinating client meetings, formatting and finalizing client-facing materials, taking detailed notes during client calls, and capturing and relaying valuable product feedback to the Product team.

Your role will help ensure that our Client Engagement Managers can focus on building strong relationships and delivering maximum value to our clients. If you are detail-oriented, proactive, and excited about contributing to a fast-paced team at the forefront of AI-driven innovation, we’d love to hear from you!

• Drive client success: Support comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.
• Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 
• Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 
• Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. 
• Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. 
• Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. 
• Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.

• 1+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology.
• Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance).
• Experience in client-facing roles.
• Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner.
• Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed. 
• Detail-oriented with excellent organizational and project management skills.

• Experience working in a legal or compliance capacity.
• Prior experience in compliance consulting or working within financial services or insurance industries.
• Experience with AI or AI powered technologies. 
• Experience at an early-stage venture-backed company.
• Demonstrated ability to manage complex client relationships and ensure client satisfaction.