Maintenance Manager

About Objective:

At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government

Our role:

The maintenance manager will be responsible for leading and managing a team to deliver upgrade and improvement projects to customers' timelines and budgets, resulting in a fit-for-purpose solution that delights our customers. They follow proven methodologies to build customer confidence and ensure value-add to customer implementations.

This role reports to the Service Delivery Director and has people management responsibilities.

• Provide employee-focused leadership and actively drive strong employee engagement and a high-performing culture through the hiring, motivation and development of a diverse team.
• Responsible for delivery of upgrade and improvement projects in accordance with the Objective Project Management Methodology, including adherence to the Objective methodology framework
• Project planning, budget management, risk management, issue management, personnel management, client management, commercial issue management, and testing management.
• Ensure long-term customer success across assigned customers and manage relationships between the project team and the customer to ensure the provision of successful solutions for customers.
• Execute the assigned tasks within the prescribed framework, including all deliverables from scoping, analysis, configuration, prototyping, training, change management, and skills transfer. 
• Collaborate with objective teams and customer success manager to deliver outstanding service and outcomes for our customers.
• Ensure continuous improvement in the “way we work at Objective” through contribution to ‘Best Practice’ via improvements in our methodology.

• Experienced in successfully managing solution implementation into a business for a software vendor/consulting firm.
• Strong project management experience in formal project management and implementation methodologies and processes.
• Strong consulting skills, with an excellent understanding of the end-to-end consulting process. 
• Strong people leadership and team management skills.
• Effective analytical and problem-solving skills. 
• Excellent verbal and written communication skills
• Formal Project Management accreditation eg PRINCE2, PMBOK, is desirable.

• Hybrid work arrangements to support work-life balance.
• Access to EAP for confidential counselling.
• Extensive learning resources to develop your skills.
• Regular social events to promote team bonding.
• Recognized as an endorsed employer for women. Learn more about our benefits on WORK180.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.

To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.