Power Tool Center Engineer - Technical Support

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs.

• Provide customer training and support of Oetiker installation tools remotely or at customer location
• Assembly of new power tools and tool repairs within PTC department or onsite at customer location
• Analyze existing installation tools and make technical recommendations to improve overall performance
• Onsite customer installation of pneumatic and electronic tooling into high-end automated assembly lines
• Programming e.g., Simens Production System (SPS) Allen Bradley and all configuration of industrial networks
• Assist customers in identifying and resolving root causes of issues related to Oetiker tools.
• Prepare quotations for new tools and spare parts.
• Review, analyze, and share technical drawings with customers.
• Follow up on new Oetiker tooling projects with customers.
• Share issues and solutions across the Oetiker team using digital collaboration platforms.
• Travel requirement mainly between United States/Mexico
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Management Manual, IATF 16949, ISO 9001 & ISO 14001 requirements

• Extensive knowledge of Serial and Ethernet/IP Protocols for industrial equipment
• Extensive knowledge of PLC’s to interact with automated equipment
• Excellent written & verbal skills
• Proficient Computer skills (Microsoft Office, Excel, Power Point)
• Ability to understand electrical/electronic schematics
• Create and maintain electrical/electronic schematics
• Ability to trouble shoot electrical/electronic problems (ie. Multimeter, stripping wires)
• Able to provide detail troubleshooting explanations (why and how something was fixed)
• Clear English vocabulary