Sales Operations Specialist Industrial Applications Americas

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. 

• Preparation and submission of quotations, including price creation, margin review and tracking
• Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
• Manage pricing files, and analysis, surcharge and rebate agreements
• Review and process account adjustments
• Manage part number files, create BOM and communicate special instructions
• Manage and maintain Customer Master Data in CRM & ERP
• Coordinate credit approval / credit limits with the Finance Department
• Understand customer requirements, receive and manage correspondence (RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
• Inside support for sales engineers
• Resolution of issues with Customers
• Manage and track won/lost business and update, participate and help develop sales forecast
• General administrative duties
• Review, track & control Customer Specific Requirements
• Awareness and participation in OPS initiatives
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

• Administrative and computer skills required (MS Office and CRM/ERP software)
• Detail oriented and good communication skills (Interpersonal and Business Writing Skills)
• Product Knowledge and desire to learn
• Ability to work independently without supervision
• Knowledge of IATF 16949
• College Diploma / Degree in Business Administration (preferred)
• 2-3 years of Sales administration, customer service or related is preferred
• Automotive OEM experience an asset
• Additional languages (Spanish or Portuguese) an asset

Oetiker, Inc. is an equal opportunity employer.