Technical Support Specialist

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. 

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

About the Role

As a Technical Support Specialist, you will join our fast-paced, ambitious team in the mobile advertising space. You will be based in Barcelona, collaborating closely with colleagues in Paris, London, and the US, ensuring our Ad Operations run effectively and efficiently. You’ll work closely with cross-functional teams such as Product, Development, Account Management. To troubleshoot issues, provide actionable insights, and maintain high-quality service levels.

• Provide day-to-day support to ensure smooth campaign operations, proactively monitoring and identifying issues.
• Investigate and resolve complex technical challenges related to our AdTech solutions.
• Maintain in-depth knowledge of Ogury’s products, enabling accurate and efficient support.
• Create and maintain up-to-date user manuals, FAQs, and troubleshooting guides.
• Develop and refine an internal knowledge base for Technical Operations, ensuring company-wide access to the latest information and best practices.
• Work closely with Product and Development teams to share feedback on recurring issues and stay informed on new product releases.
• Partner with fellow Support team members to streamline problem-solving and optimize processes.
• Collaborate with VP Operations to ensure consistent, comprehensive support throughout the campaign life cycle.
• Work a minimum of 2 days per week on-site in our Barcelona office for hands-on collaboration and knowledge sharing.
• Expand your AdTech expertise across a full-stack environment in a global role.
• Act as a problem-solving advocate, continuously seeking improvements in workflow and processes

• Extremely well-organized, proactive, and detail-oriented.
• Strong tech curiosity and a problem-solving mindset.
• Ability to explain complex technical concepts to diverse audiences.
• Clear communication skills for working with multiple internal teams.
• Excellent at prioritizing tasks and responding effectively to urgent situations.
• Proficient in Excel; familiarity with data tools such as OpenSearch, SQL, Tableau is a plus.
• A true team player who can work with colleagues across cultures and time zones
• Native or fluent English is required.

#LI-HP1 #LI-Hybrid

Benefits vary by locations but you can expect: 

- Competitive salary

- Flexible working options

- Private medical and dental care plans

- Generous holiday leave on top of the standard national and local holidays

- Daily meal vouchers

- Modern and collaborative working space

- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.