Entry-level Technical Writer

Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. 

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully. 

If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!

Technical Writer

Reporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully. 

What you’ll be doing 

• Design, develop, edit, and deliver accurate and effective documentation for Okta products.
• Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
• Prioritize projects when working with multiple engineering teams.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

• Minimum 2 years relevant experience writing documentation for Cloud or Enterprise products.
• Bachelor degree or certificate in Technical Writing is preferred.
• Self-starter who thrives in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience writing customer-facing online help documentation and release notes.
• Experience using MadCap Flare and source control tools such as Git and GitHub.
• Enjoys collaborating with other writers.

And extra credit if you have experience in any of the following! 

• Strong ability to understand the application of security products in the real world and produce use case-based content.
• Knowledge of Okta or similar identity and access management solutions.
• Experience working in an Agile environment.

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