Senior Product Advocate

About Auth0

Auth0 is an easy to implement, adaptable authentication and authorization platform. We secure more than 42 million logins daily for customers worldwide – and we're growing fast! Our mission is to secure the world's identities so innovators can innovate. By combining a customer-first approach with a relentless focus on product excellence, we empower millions of users globally to enjoy secure, seamless logins.

Role Overview

As an Auth0 Product Advocate, you have a background in software development and are passionate about working directly with the developer community. In this role, you will be a technical expert who interacts with customers to help them address configuration challenges driving adoption, decreasing time to value, and conducting ongoing analysis of customer feedback.

You will be part of the Product-Led Growth (PLG) team, whose mission is to “Democratize and streamline the evaluation, use, and purchase of Okta products.” You will support a global self service customer base, providing technical support to help customers get the most out of the product and educating customers on Auth0 best practices. This role requires a curious and motivated individual with strong organizational skills, attention to detail, and excellent communication abilities.

Responsibilities

• Provide technical guidance and support while showcasing Auth0's value with self service customers to drive product adoption.
• Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
• Maintain a broad and deep technical understanding of the Auth0 product and the underlying technologies and protocols.
• Collect, analyze, and share customer feedback gathered through customer interactions and NPS surveys with internal Product and Documentation teams.
• Build and execute well-defined, outcome-focused POCs.
• Conduct experiments to identify effective engagement strategies for scalability.
• Work with the PLG team to create new experiments, and expand existing developer materials such as demos, videos, workshops, tutorials, white papers, conference presentations, and webinars for a non-technical audience.
• Stay current on industry trends through self-study, research, and online courses.

Requirements

• Software Engineering or Development experience, and a desire to be customer-facing.
• Understand what’s relevant to design and implement reliable, scalable, high-performing Web based solutions.
• Knowledge of Authentication and Authorization protocols and frameworks such as SAML, OIDC and OAuth.
• Experience working with REST APIs and SDKs.
• Comfort working with cloud-based source control systems such as GitHub.
• Development experience on the server side as well as client-side application design.
• Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation.
• Exceptional communication skills and the ability to simplify complex concepts for technical and non-technical audiences.

Preferred Qualifications

• Previous experience in a technical support or Solutions Engineer role.
• An understanding of cloud deployment stacks such as AWS and Azure.
• Experience in developing mobile applications and understanding the identity layer integration involving devices.
• Experience working with Auth0.

Why Join Us?

• Be part of a collaborative and innovative team driving Auth0’s growth.
• Opportunity to make a meaningful impact on customer experiences and the broader PLG strategy.
• Access to ongoing learning and professional development opportunities.
• Competitive compensation and benefits in a supportive work environment.
  
  

This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

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