Head of Technical Delivery Data Operations and Reporting

Annalect is the data, technology, and analytics division of Omnicom. We help CMOs and their teams harness data, technology, and advanced analytics to grow their brands. We have built a variety of innovative product and specialist service solutions for clients and agency partners. We build and maintain the Omni platform which gives agency and client teams access to these capabilities as well as the ability to integrate and combine their own data and technology with Omni.   

Omni is used across OMC worldwide and is recognized in the industry as a leading marketing platform. We continuously innovate the platform to ensure our clients stay ahead of their competitors in data driven marketing. The EMEA team is responsible for global and regional client relationships led from EMEA, as well as the development of new data-driven marketing capabilities relevant for EMEA teams. They form part of our global team and collaborate closely with local market Annalect teams across EMEA as well as regional Omnicom agency partners.

TEAM: Data Operations and Reporting, Annalect EMEA for specific client

ROLE: Head of Technical Delivery Lead Data Operations and Reporting

TEAM AMBITION & RESPONSIBLITIES:

The Data & Tech Organization (DTO) is a client specific centralized ‘hub’ that provides deep expertise in delivering the data, technology and analytics solutions for regional and global representatives of a specific client.

• This role is required to run the technical delivery of the following components of the DTO scope: End to end pipelines
• Dashboards & reporting

Data Operations and Reporting is viewed as a highly critical and ‘foundational’ data-driven marketing capability by most marketers and therefore is a significant area of focus for the client and the Omnicom team on this client account.

The work of the team, therefore, is mission critical for this client relationship as well as providing a runway to demonstrate the value of Omni and additional Annalect services. The team and their output are therefore highly visible and valued.

ROLE SUMMARY:

The mission of the Data Partner is to ensure successful delivery to global and local clients of timely and accurate campaign data by applying modern technology and efficient processes to require the least amount of manual effort.  The Data Partner will work with the Annalect Client Solutions Managing Director and Client Solutions Operational lead and other relevant Annalect, PHD and Omnicom teams to make the ambition a reality.

We are seeking an energetic and experienced leader to drive solutioning, delivery, and growth on one of our largest and most important global accounts.  This is a new position tied to a new team structure designed to deliver solutions that elevate marketing across this account’s 8 brands in ## markets.  The right candidate for this position has an intuitive vision of excellence and deep expertise in designing business intelligence solutions combining people, process, and technology.  This is an exciting opportunity for a seasoned data leader energized by the opportunity to deliver solutions solving complex challenges. 

Solution Design & Delivery

• Lead the account to deliver global data operations and reporting solutions using proprietary and third-party software, along with custom cloud development, by driving scope definition, solutioning, implementation, and evolution, including leading client and internal conversations as subject matter expert in business intelligence software, data quality management, taxonomy design, and digital campaign planning, delivery, and billing data.
• Build a manage a team that ensures output is of the highest quality by setting the standard for the work and improving the output across all specialisms in the team as required.
• Design solutions for data pipelines, data operations, reporting and underlying data infrastructure as a part of project scoping
• Serve as the account’s champion of data quality and use of data for better decision-making

Team Management

• Build and manage a motivated and collaborative team that demonstrates depth of knowledge in their craft
• Coach and supervise team to ensure adherence to process, policies, and standards of excellence
• Actively address team utilization and how to manage workload with greater agility by harnessing resources available across the EMEA and global teams, including recommending changes to team structure, skill sets, or processes whilst proactively adjusting where appropriate.
• Exert strong positive influence over the professional development of the entire team – leading a collaborative and energized culture where teammates actively look to support and develop others and taking personal responsibility for this culture.
• Drive upskilling to ensure teams are adept at modern technologies in data automation and visualization
• Oversee recruitment & onboarding, career pathing, and performance management

Stakeholder Management

• Know the ambition of the clients’ business, and the individual motivations of all key stakeholders. Set the vision and tone of the client relationship and build relationships with all key stakeholders.
• Maintain strong connections with other agencies and partner with Annalect’s global data operations & reporting teams to ensure all projects are appropriately priced and resourced, and teams are onboarded in a timely manner
• Ensure clear communication and alignment between the client, agency teams, and all Annalect teams. Be responsible to identify and remove any blockers or risks in the projects
• Support client engagement and stakeholder management of the scope of work
• Support partner engagement and stakeholder management as it relates to successful delivery of the scope of work
• Ensure client and internal stakeholders are aware of key accomplishments and critical roadblocks to success, as appropriate.

Measures of Sucess

• The team consistently delivers timely and accurate data (including achieving SLA’s)
• Well-functioning, operationally sound, high-performing, and motivated team
• Positive and collaborative relationships with client, agency, and Annalect stakeholders

IDEAL CANDIDATE

1. Circa 15 years of experience in data operations (including taxonomy design, data pipeline development, dashboard design and build, and business intelligence software such as Power BI, Salesforce MCI, Looker, Tableau, and Alteryx), media operations, reporting, dashboarding, or a related business intelligence practice
2. Practitioner-level understanding of digital campaign planning and execution process and tools resulting in a tangible understanding of mar/ad tech data
3. Experience of working in marketing communications, systems integrator, and/or software services company where the candidate has rolled out global / regional / market data ops and reporting solutions related to digital campaigns
4. Experience of leading a large team including manage team culture, career pathing, recruitment & onboarding, and administration
5. Strong commercial acumen with experience writing proposals with a variety of pricing components including, but not limited to, FTE rates, offshore rates, third party vendor costs, data infrastructure costs
6. Proven track record of selling packaged reporting solutions by presenting the solution, demonstrating value, and articulating competitive advantage over competitors’ solutions
7. Ability to define and operationalise processes and best practices
8. Expertise in data sources
9. Ability to coordinate and effectively communicate across a wide range of geographically distributed teams – a master orchestrator
10. Account management experience and ability to grow and maintain strong relationships with key stakeholders
11. This position does not require the ability to code, but does require strong comfort and enthusiasm for technology; comfort with cloud technology is a plus
12. Demonstrated ability to define and deliver a vision
13. Demonstrated success creating clarity in ambiguous situations, including design of processes and roles/responsibilities

Flexible Working

We are committed to supporting and helping the Annalectuals have a great work/life balance and a positive attitude to well-being. As part of this we have a flexible and hybrid working model as a core part of how we operate.

We believe flexible & hybrid working can increase individual motivation, improve performance and productivity, reduce stress as well as helping manage wellbeing generally. We will work with you to implement the best flexible working solution for you without compromising team performance and client delivery.

Employee Benefits

We offer pension contributions, life insurance, health insurance, a generous holiday entitlement and many other employee benefits for all. We have an enhanced maternity leave, shared parental leave, paternity leave pay policy.

Diversity

At Annalect, we are focused on equality and believe deeply in diversity & inclusion of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

We welcome remarkable people from a broad range of backgrounds who bring their diverse attitudes, opinions, and beliefs into a culture where you are treated with respect and can be comfortable at work just being you. Embracing our differences results in a stimulating and inspiring environment which will lead to everyone viewing the world, our work and each other with fresh eyes.

We are keen to encourage applicants from people from all walks of life and we want you to be at your best throughout the recruitment process, please discuss any specific adjustments with a member of the Annalect People team.