Customer Service Representative

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.

Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Provide accurate information regarding our products and services to assist customers.
• Assist clients with issues, complaints, and provide solutions in a timely manner.
• Document customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with other departments to resolve customer issues and enhance the customer experience.
• Follow up with customers to ensure their needs were met and satisfaction was achieved.
• Collect feedback and suggest improvements to enhance the customer service process.
• Stay informed about product updates and company policies to provide accurate assistance.

• Previous experience as a Customer Service Representative or in a similar role.
• Outstanding communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Customer-oriented with a passion for providing excellent service.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Positive attitude and resilience to work in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Salary + Benefits