English Speaking M365 Technical Support Specialist

Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor to work 8 hours Monday-Friday from 1 pm-9 pm UTC

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.

Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business. 

Qualifications

• Advisory or technical implementation experience
• Strong consultative skills in a Microsoft 365 environment
• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• RAVE experience (a plus but not required)
• Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB RAM (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
    • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

• Fortune 500 Client
• Competitive Pay
• Remote Work

All your information will be kept confidential according to EEO guidelines.