Spanish Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment is proud to announce an exciting opportunity for a Spanish Speaking e-Cigarette Customer Support Agent within the Health Department. This role is ideal for individuals passionate about customer service and the health sector, seeking to make a positive impact while supporting clients with their inquiries related to e-cigarette products.

As a Customer Support Agent, you will be responsible for assisting Spanish-speaking clients in navigating their questions and concerns regarding e-cigarettes, providing them with essential information while upholding health standards and regulations. Your role will play a crucial part in advocating for customer health and safety in this evolving industry.

Key Responsibilities

• Deliver exceptional customer support to Spanish-speaking clients regarding e-cigarette products and health-related inquiries.
• Handle customer questions, concerns, and complaints with empathy and efficiency.
• Educate clients about health and safety practices concerning the use of e-cigarettes.
• Maintain clear and accurate records of customer interactions and feedback.
• Collaborate with health professionals and other team members to provide comprehensive support.
• Stay informed about industry trends, regulations, and product updates that may impact customer inquiries.
• Provide feedback to improve customer service processes and product offerings.

• Fluency in Spanish and proficiency in English; additional language skills are a plus.
• Experience in customer service, preferably in the health or wellness sectors, is desirable.
• Strong communication skills with a focus on active listening and empathy.
• Ability to stay calm and composed while addressing customer concerns.
• A commitment to promoting health and safety in client interactions.
• Technical proficiency with customer support software and tools (e.g., CRM systems).
• A passion for learning about the health implications of e-cigarettes and related products.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )